Troubleshooting Turbo Connect

Click on the statement that best describes the issue you are experiencing.

1. After installing Turbo Connect, images appear distorted or fuzzy looking.
2. Turbo Connect says it is connected, but I don't think it's accelerating my browser.
3. I want to enable Norton Internet Security 2004 to work with Provide.Net Turbo Connect.
4. Software conflict with Zone Alarm version 5.0
5. I cannot view web sites because Provide.Net Turbo Connect was unable to connect.
6. I want to know more about using the features of Provide.Net Turbo Connect. (User's Guide)

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After installing Turbo Connect, images appear distorted or fuzzy looking

• Cause: Turbo Connect utilizes compression technology to help speed up your browsing experience. On some images, this may be more apparent than others. If this problem is only on one image, follow these steps to download the original, uncompressed image:

1. If you wish to display the original, uncompressed image in your web browser, you can do so easily by right clicking on the image you wish to display in its original format and left clicking on Show Original Image. You may also choose Show All Original Images if you would like to display all images in their original uncompressed form.

If this problem persists and all images are too compressed, you may need to adjust the image quality settings in Turbo Connect:

1. Right click on the Turbo Connect icon in the lower right portion of your screen near the clock. It will appear to be a red T as show below.

2. Left click on Settings to bring up the Settings window.


3. In Settings, ensure you are on the Image Quality tab. If you would like to increase Acceleration, drag the sliding bar towards the right side. If you would like to decrease Acceleration and increase the image quality, drag the sliding bar towards the left.

• Please note: adjusting the acceleration to Maximum will result in very compressed images.

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Turbo Connect says it is connected, but I don't think it's accelerating my browser.

• Cause: This problem may arise if you are using a browser other than Internet Explorer after installing Turbo Connect. This problem can be resolved by checking to make sure the Proxy Settings are correct in the browser you are using.

To check Proxy Settings, click on your browser below:

To check Proxy Settings in Internet Explorer:

1. Click on the Tools Menu at the top of Internet Explorer, then click on Internet Options at the bottom.


2. Click on the Connection tab at the top of the screen.


3. Ensure that the Provide.Net connection is highlighted and click on the Settings button at the right
   (Do not click on LAN settings in the bottom right).


4. In the Provide.Net Settings window, make sure Use a proxy server for this connection is checked. Then click on the Advanced button next to "Port".


5. In Advanced, make sure that 127.0.0.1 is specified in the HTTP proxy address window and the port is set to 5400 as shown below:


6. Click OK at the bottom of all open windows to get back to Internet Explorer.

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To check Proxy Settings in Netscape 6.0-7.2, or Mozilla 1.7.5 and later follow these steps:

1. Open Netscape or Mozilla, click on the Edit menu at the top and click on Preferences at the bottom.


2. In the Preferences window, click on the small Plus sign (+) to the left of Advanced.


3. Next, click on Proxies to display the Proxy Settings window. In this window, ensure that Manual proxy configuration is selected. To the right of HTTP Proxy, ensure 127.0.0.1 is typed in and that the Port is set to 5400 as show below:


4. Click OK at the bottom of the window to return to the main browser window.

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To check Proxy Settings in Firefox, or Netscape 8.0 follow these steps:

1. Open Firefox and click on the Tools menu at the top of the screen and click on Options at the bottom.


2. In Options, click on General at the left side of the screen, then click on Connection Settings in the lower right.


3. In this window, ensure that Manual Proxy Configuration is selected. To the right of HTTP Proxy, ensure 127.0.0.1 is typed in, and that the Port is set to 5400 as show below:


4. Click OK out of the open windows to return to the main browser page.

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To check Proxy Settings in Mac OS X follow these steps:

1. Launch System Preferences and choose Network.
2. Choose the current location and Internal Modem.
3. Choose Proxies.
4. Check Web Proxy (HTTP) and type in IP address as 127.0.0.1 and the local listening port number; this number should be the same with the connection settings of the Accelerator client.

The resulting changes should look similar to the window below:

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I want to enable Norton Internet Security 2004 to work with Provide.Net Turbo Connect.

Norton does not scan on port 5400, which is used by the Accelerator client to proxy HTTP traffic. To resolve this problem, follow these steps:

1. Click on Options for Norton Internet Security (NIS).
2. Select the Firewalls Tab. In the HTTP port list, click on add.
3. Enter the Accelerator client local listening port number, 5400. Click OK to accept the changes.
4. Norton Internet Security 2004 will now scan the traffic passing through the Accelerator client.

Software conflict with Zone Alarm version 5.0

Running Zone Alarm 5 with the Turbo Connect will cause Windows XP to freeze when you try to visit websites and users won't be able to run programs, open folders, or use the task manager. The only way to terminate this state is to turn off the power and then restart.
To solve this problem:

• Upgrade Zone Alarm to version 5.1.

Version 5.1 is available and has been verified to function properly with Provide.Net Turbo Connect.

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I cannot view web sites because Provide.Net Turbo Connect was unable to connect.
Possible Causes:

• Provide.Net Turbo Connect is being blocked by a 3rd party firewall such as ZoneAlarm or Norton Internet Security.
• The proxy settings in your web browser are not enabled, or are set incorrectly. To check these settings click here

For help with firewall settings, follow the instructions below:

1. Open the settings/configuration window for your firewall.
2. Find the area where you can enter in programs to be "white-listed" or "allowed".
3. Add Provide.Net Turbo Connect to this list, and close out of the configuration window (be sure to save the settings).
4. Close any other applications, and restart/reboot the computer.
5. If that does not work, disable the firewall completely.
6. Restart Provide.Net Turbo Connect by clicking on
   Start-->Programs-->Turbo Connect(folder)-->Turbo Connect(application)
7. If the problem persists, call into our free Technical Support line at (888)480-4200.

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